FAQs / T&Cs
CAN I STILL BUY TICKETS?
HOW TO GET TO DON VALLEY BOWL?
SAT NAV POST CODE – S9 5DP (COLERIDGE ROAD)
TRAM STOP – “ARENA/DON VALLEY STADIUM TRAM STOP”
WHAT ARE THE BASSFEST SUMMER FESTIVAL OPENING TIMES?
QUEUES OPEN 11AM
VIP + SUPER VIP TICKET DOORS OPEN AT 11:30AM
STANDARD TICKET DOORS OPEN AT 12AM
LAST ENTRY IS STRICTLY 4PM
WE STRONGLY ADVISE YOU ARRIVE EARLY
WHERE CAN I FIND THE SET TIMES?
SET TIMES WILL BE RELEASED ON OUR FACEBOOK PAGE 1 WEEK BEFORE THE EVENT.
WHAT IS THE DRESS CODE?
WE OPERATE A FESTIVAL FRIENDLY DRESS CODE.
DO I NEED TO PRINT MY TICKET?
FOR EASIER ENTRY WE ADVISE YOU TO PRINT OFF YOUR BARCODED TICKET. TICKETS CAN ALSO BE USED FROM YOUR PHONE.
I’VE LOST MY TICKET EMAIL CAN I HAVE IT RE-SENT TO ME?
YES – PLEASE VISIT THE SUPPORT SECTION OF THE WEBSITE YOU PURCHASED YOUR TICKET FROM TO ARRANGE A REISSUE OF YOUR TICKET CONFIRMATION.
WE OPERATE A STRICT SEARCH POLICY. ALL PEOPLE WILL BE REQUIRED TO BE SEARCHED UPON ENTRY. (NO SEARCH, NO ENTRY) YOU WILL ALSO NEED VALID AGE I.D FOR ENTRY. WE ONLY ACCEPT GOVERNMENT ISSUED PHOTOGRAPHIC I.D (PASSPORT OR DRIVING LICENCE) THIS IS A STRICTLY 18+ AGE LIMIT EVENT. MANAGEMENT RESERVE THE RIGHT TO REFUSE ENTRY AT ANY POINT.
What is an E-ticket?
An E-Ticket is an electronically delivered ticket via email. You will need to take the booking reference or barcode - depending on the event - with you, either on your phone or as paper print out along with ID to gain entry to the event.
You may also be required, if requested by the promoter to provide the credit card that was used in the transaction.
We recommend printing the E-ticket in full to avoid any issues on the door.
We cannot be held responsible for any issues arising if you do not take this reference/barcode with you.
How secure is my personal information?
Bassfest use a DigiCert certified 256-bit Secure Socket Layering and we use Stripe to process your payments and to keep your details safe. We do not store your credit card details after the transaction is complete.
What payment methods do you accept?
We take payments through Stripe merchant services, who accept Visa, Mastercard, Maestro, American Express and JCB and all debit cards.
I want to re-print my ticket/my ticket hasn't printed properly/I've torn my ticket.
Please click here and provide us some basic details to enable you to re-download and print your tickets.
Who sets the ticket prices of events on Bassfest?
Ticket prices are set by the event promoters, and Bassfest has no control over ticket prices. The prices displayed also include local taxes.
How many tickets can I buy for an event?
TThe limit for ticket purchases for a single event varies. The order limit will be shown in the dropdown when selecting your ticket quantity. Ticket limits may change without prior notice if the event is anticipated to have higher than normal demand to prevent hoarding or scalping.
What are the booking fees or hidden charges?
Tickets purchased through Bassfest are subject to a per ticket, non-refundable booking fee.
To cover our costs we charge a booking fee on a per-ticket basis. We always try to make sure this is one of the lowest online for tickets. E-Tickets do not incur any additional charges than our processing fees, Physical Paper tickets will incur an extra printing and postage cost.
What you see at checkout is what you pay. There are no hidden costs apart from the Ticket Price and Booking Fee.
My transaction was declined/unsuccessful.
Please ensure your card and billing address details are entered correctly. If you are still encountering problems, please click contact us.
How do I get a refund ?
Bassfest and all promoter's standard policy is that we are unable to offer refunds for ticket purchases unless the event is cancelled.
This is outlined in our terms and conditions during purchase and is an industry-wide standard. Please ensure during your purchase that you are buying the correct number of tickets for the correct event.
If you have any questions or queries about a purchase you have made, please click contact us.
Bassfest Terms & Conditions
The show is strictly for people aged 18 and over. Under 18s will be refused entry. Proof of age will be requested upon entry. (Government issued photo I.D typically passport or driving licence) p/>
Bassfest reserves the right to alter or change the programme and line-up without prior notification.
Should the event be cancelled or line-up changed, the Bassfest or the venue will not be liable for the payment of any compensation or for any loss of money and/or expenses incurred in travelling to the venue. In the event of cancellation of the entire event only the face value of the ticket will be refunded via the ticket agent the tickets were purchased through. (If an event cancels in advance we will make reasonable attempts to contact you using the details you have provided).
Bassfest will use your contact details to contact you about key messages relating to their events only.
Bassfest and venue reserve the right to refuse anyone entry to the venue at their discretion and any person who fails to comply with instructions from a steward or other person acting on behalf of the venue may be ejected. In addition, anyone found to be causing damage to the venue, the venue infrastructure, causing harm to any other person on site, behaving in an illegal, anti-social or aggressive manner, appearing to be under the influence of drugs or in breach of these conditions will be ejected and may be reported to the police.
The venue reserve the right to search all persons and personal property via the use of metal detectors and refuse admission to, or eject from, the venue, any person who refuses to be searched by a steward or other person acting on their behalf and confiscate prohibited items – such as bottles, cans, food and drink not purchased at the event, cameras or items that may potentially be used as a weapon - in accordance with its policies. If in any doubt please check with the venue before attending. Bags will not be allowed inside the festival.
WARNINGS – Prolonged exposure to loud noise may cause damage to your hearing. Smoke effects, strobe lighting, lasers and loud noises may be used at this event.
Unauthorised professional photography or use of professional recording equipment is prohibited and zoom lenses, audio visual or cinematographic devices will not be permitted on site.
No Re-admission once you have left the venue.
Tickets may NOT be sold, traded, or offered for sale; and may not be used as a prize or for any other promotional or trade purpose by any organisation except the Bassfest. Tickets are security printed and individually bar coded. Sale or attempted sale is grounds for seizure or cancellation and those trying to use resold or cancelled tickets will be refused entry into the venue.
Please check details such as timings and car park charges with the venue before travelling as these may be subject to late changes.
Bassfest sells tickets for events advertised on websites owned and operated by us from time to time using Eventcube’s ‘Ticket Mechanic’. Eventcube is a trading name of Eventcube Solutions Ltd, a company incorporated in England under company number 08939283.
Tickets featured on the websites are for a variety of events (“Events”) promoted by a variety of promoters. We refer to the party who organises and provides the Event as the “Event Organiser”.
The ticket you purchase remains the property of the Event Organiser and is a personal revocable license which may be withdrawn and admission refused at any time upon refunding the printed purchase price.
This ticket is issued subject to the terms and conditions of the Event Organiser and/or Event.
Full details are available on the Event website or at the venue box office.
Breach of any of these terms and conditions or any unacceptable behaviour likely to cause damage, nuisance or injury shall entitle the Event Organiser to eject or refuse entry to or from the venue.
You acknowledge and accept that policies set forth by the Event Organiser, may prohibit us from issuing exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets.
Event Tickets are non-transferable and non-refundable except in the instance of Event cancellation.
When you receive your tickets, be they E-Tickets or Physical it is your responsibility to keep them in a safe and secure place..
Tickets purchased through Eventcube are subject to a per ticket, non-refundable booking fee.This booking fee is non-refundable under all circumstances due to costs accrued from Eventcube’s Merchant Gateway.
E-Tickets do not incur any additional charges than our processing fees, Physical Paper tickets will incur an extra printing and postage cost.
The limit for ticket purchases for an individual ticket release for an Event is 6. Some limitations to this may apply. We may request this to be lowered if the Event is anticipated to have higher than normal demand to prevent any touting. This policy is in effect to discourage unfair ticket buying practices.
Tickets may be restricted to a maximum number per person, per credit card and, for some events, a restriction may apply per household.
We reserve the right to cancel tickets purchased in excess of this number without prior notice.
Multiple tickets orders cannot be split. The primary ticket holder must be present to enter the Event with E-tickets.
If you are splitting Barcoded E-Tickets you may print out each barcode separately and provide the other parties with some ID from yourselves, however entry will be entirely at the discretion of the Event Organiser.
Unlawful resale of a ticket is grounds for seizure or cancellation of that ticket without refund or other compensation.
We will not be responsible for any tickets that are lost or stolen.
Event Organiser reserves the right to cancel bookings which it reasonably suspects to have been made fraudulently
For information about a purchase you’ve made, contact us, quoting your order number given to you at the conclusion of placing the order.
It is your responsibility to ensure that the order you make contains the correct information because ; it is not our responsibility to correct any mistakes made although we will use reasonable efforts to do so as dictated by the circumstances.
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of tickets you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price (and credit or debit your account as applicable) or cancelling your order.
If we are unable to contact you, you agree that we may treat the order as cancelled.
If you choose to cancel after you have already paid the incorrect ticket price for the tickets, you will receive a refund of the ticket price from us.
We do not offer refunds for ticket purchases unless the Event is cancelled in which case we will refund the ticket price less the booking fees and any other charges which we cannot recover. This is outlined in our terms and conditions during purchase and is an industry-wide standard.
Please ensure during your purchase that you are buying the correct number of tickets for the correct Event.
Occasionally, Events are cancelled or postponed by the team, performer or Event Organiser for a variety of reasons. Contact us for exact instructions.
It is your responsibility to ascertain whether an Event has been cancelled and the date and time of any rearranged Event.
If an Event is cancelled or rescheduled, we will use reasonable endeavours to notify ticket holders of the cancellation once we have received the relevant authorisation from the Event Organiser.
We do not guarantee that ticket holders will be informed of such cancellation before the date of the Event.
Unless indicated otherwise in relation to a particular Event, if an Event is cancelled, ticket holders will be offered seats at the rescheduled Event/s (subject to availability) up to the face value of the tickets or, if the ticket holder is unable to attend the rescheduled Event or the Event is not rescheduled, a refund of the ticket price.
Refunds for tickets purchased prior to the date of the original Event will be given up to their face value. If an Event takes place over several days and only one day is cancelled, a partial refund only may be payable corresponding to the day(s) cancelled.
If the Event is moved or rescheduled, the Event Organiser may set refund limitations.
In order to claim your refund, please email email@example.com.
You must include your original emailed ticket with booking reference number and comply with any other reasonable instructions of Event Organiser.
This does not affect your statutory rights. We regret that unless as per above the Event is cancelled, tickets would only be refunded based on discretion of the Promoter.
Tickets are sold subject to the Event Organiser’s right to alter or vary the programme due to events or circumstances beyond its reasonable control without being obliged to refund monies or exchange tickets.
The venue reserves the right to refuse admission should patrons breach any terms and conditions of the Event or Event Organiser.
The venue may on occasions have to conduct security searches to ensure the safety of the patrons.
Ticket holders consent to filming and sound recording as members of the audience.
The Event Organiser accepts no responsibility for any personal property.
Unless the Event Organiser has been proved negligent in a court of law, it shall have no further liability beyond the face value of the ticket purchased.
The Event Organiser shall under no circumstances be liable for any loss of enjoyment or wasted expenditure. Personal arrangements including travel, subsistence and accommodation relating to the Event which have been arranged by you are at your own risk.
Nothing in these terms and conditions seeks to exclude any liability of Bassfest, Eventcube or the Event Organiser for death or personal injury caused by its negligence, fraud or other type of liability which cannot by law be excluded or limited. Save as set out in this clause under no circumstances shall Eventcube have any liability to any party other than in respect of the transactions processed by the Ticket Mechanic up to the value of the tickets less the booking fees and any applicable cancellation charges.
The Event Organiser and its affiliates, successors, or assigns may enforce these terms in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999 (the “Act”).
Except as provided above, this agreement does not create any right enforceable by any person who is not a party to it under the Act, but does not affect any right or remedy that a third party has which exists or is available apart from that Act.
Bassfest uses Eventcube’s ‘Ticket Mechanic’ to administer its tickets subject to and in accordance with these Terms and Conditions.
Your use of the websites and transmission of your personal data to Eventcube to enable the processing of your ticketing requirements is subject to the terms of Eventcube’s Privacy & Cookies Policy.
All of these terms and conditions are governed by English Law and any disputes arising out of any transaction with an Event Organiser are subject to the exclusive jurisdiction of the English Courts.